Refund Policy

Last updated: September 18, 2026

1. General Policy

As Laravel is a directory and lead-capture platform (not a direct payment processor), refunds are handled by the respective testing laboratory or service provider after booking is finalized.

2. Before Sample Collection

If you wish to cancel a booked test before sample collection:

• Contact your assigned genetic counselor
• Cancellations made 24 hours before the scheduled collection are eligible for a full refund
• Cancellations made within 24 hours may be subject to a processing fee

3. After Sample Collection

Once a sample has been collected and processing has begun, refunds are subject to the laboratory's specific policy. In general:

• If the test cannot be processed due to sample quality issues, a re-collection or full refund will be offered
• If the wrong test was ordered due to an error on our part, a full refund will be issued
• Voluntary cancellations after processing has begun may not be eligible for a refund

4. Processing Time

Approved refunds are processed within 7-10 business days and will be credited to the original payment method.

5. Disputes

If you believe a refund was incorrectly denied, please contact our support team at support@geneticlab.com with your booking reference number.

6. Contact

For refund inquiries, contact us at refunds@geneticlab.com or call our toll-free number.